The tag uses a QR code or NFC chip to link directly to your pet's profile. If your pet is found, anyone can scan or tap the tag with a smartphone to access their info and contact you.

No! The Smart ID has no subscription fees or hidden costs.

You can include your pet's name, your contact details, medical information, and any special notes to help keep your pet safe.

 Yes, there's no need to download an app. The tag works with any smartphone that can scan QR codes or use NFC.

Yes, your details are stored securely, and only those who scan the tag can access the profile.

You can update your pet's profile anytime by scanning the QR code or tapping the NFC chip and logging into your account.

No, the Smart ID tag is not a GPS tracker. It helps reconnect you with your pet by providing your contact information to anyone who finds them.

Yes, the tag can be scanned or tapped anywhere in the world.

1). Please verify you have entered correct email address.

2). Check spam and promotions mail folder to look up the code.

3). Your mailbox does not have sufficient space.

4). Please click the button of leaving message on top right of home page for customer service.

You can click "Forgot Password" and reset your password.

Please check first whether you have received correct activation code. For example, letter S is similar with number 5, letter B is similar with number 8. If you have entered correct activation code, but it still shows that the activation code is incorrect, please click the button of leaving message on top right of home page for customer service.

You can log in your account and delete the tag in the page of "My Tag". Then scan the QR code on tag and re-register a new account with your new email address.